At Joan And Joan Pharmacy, we value your trust and want you to feel confident shopping with us. This policy explains how returns and refunds are handled.
1. Eligibility for Returns
You may request a return if:
- The product is defective, damaged, or incorrect.
- The product is unopened, unused, and in its original packaging.
- The request is made within 7 days of delivery.
For health and safety reasons, we cannot accept returns on:
- Opened or used medicines.
- Products damaged due to misuse or mishandling after delivery.
2. How to Request a Return
- Contact our customer service team through the Contact Page.
- Provide your order number, reason for return, and photos (if applicable).
- Once approved, you will receive instructions on how to return the product.
3. Refund Process
- Refunds are issued after the returned item is received and inspected.
- Refunds will be made to your original payment method.
- Processing may take 5–10 business days depending on your bank or payment provider.
4. Exchange Policy
If you received the wrong item or a damaged product, we will replace it at no extra cost once the return is confirmed.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the product was defective or sent in error.
- If a refund is approved, the original shipping fee (if any) is non-refundable.
6. Contact Us
For all refund and return requests, please reach out through our Contact Page and our team will assist you.